October 2016

What Information Do We Collect?

We may collect personally identifiable information (“Personal Information”) that you provide to us, such as when you purchase or modify your Smokie Pipes customer account(s), make a purchase in our store or on our website, access our website,  participate in surveys or contests, or communicate with us for any reason. The types of Personal Information that we may collect from you may include your name, mailing address, email address, telephone number, date of birth or age, driver's license number, credit card account information, mobile device information, profile pictures, purchase/return/cancellation information, and/or how you use our website.
We and our services use cookies, web beacons, and similar technology to receive and store certain information whenever you interact with our website through your computer or mobile device. This information, includes, but is not limited to: the pages you visit on our website, which web address you came from, the type of browser/device/hardware you are using, purchase information and checkout process, and search terms.

Our website may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

While you may have the opportunity to control the use of cookies through your web browser, we do not otherwise currently respond to web browser "do not track" signals. If we do so in the future, we will describe how we do so in this privacy policy.

Finally, we may also, in certain circumstances, combine the Personal Information we collect with the non–personal information we collect. For example, when you use our website, we may combine the non–personal information we collect with your email address.

How Do We Use Your Information?

Like many retailers, the information we collect is generally used to: 

• Process your orders, payment and return transactions;
• Respond to requests for information about products and services;
• Collect information require by law (for example, age-restricted purchases);
  
• Deliver promotional offers, newsletters, emails and social media notifications; 
• Provide interactive features on our website; 
• Improve the operation of our website;
• Provide you with marketing and promotional information that we believe adds value to your accounts ("Promotional Material"); 
• Customize your experience on our website and in other incentive programs, 
• Prevent fraudulent transactions; 
• Understand your needs so that we may provide you with the most suitable products and services; 
• Respond to legal/regulatory inquiries; or 
• Otherwise communicate with you about our products and services. 

Do We Share Your Information With Third Parties?

Smokie Pipes does not share your Personal Information with third parties, except under the limited circumstances explained below.

Service Providers: Smokie Pipes will not share your Personal Information with service providers who may provide operational or other support services to our customers, or who perform certain functions on our behalf, unless the information is necessary for said Service Providers to complete their functions. Examples of such functions include processing payments, processing rebates, distributing emails, conducting research, shipping orders, and/or providing fraud protection services.

Other Disclosures: Smokie Pipes will not share your Personal Information unless Smokie Pipes believes, in good faith that such disclosure is: (a) authorized by law or necessary to comply with a legal process; (b) required in response to legal claims; (c) necessary to protect personal safety, property or other rights of Smokie Pipes and its customers or employees; or (d) an integral part of a sale of all or part of our business, including assets, merger or reorganization.

Is My Information Secure?

Smokie Pipes is committed to maintaining the security of information under our control. As a means of preventing unauthorized access, maintaining data accuracy, and ensuring correct use of information, there are administrative, technical, and physical safeguards to protect the information we collect. Any information collected on our website is located on a secure server located behind a firewall and is not directly connected to the Internet. Smokie Pipes employs Secure Socket Layer software and password protection procedures to safeguard Personal Information collected.

Information About Children Under 18

Our website is a general audience web site and is not targeted to children under 18 years of age. 

If a child under the age of 18 has provided us with personal information online, we ask that a parent or guardian contact us.

Changes To This Privacy Policy

We reserve the right to change this Privacy Policy at any time. To make you aware of material changes to this policy, we will post the date of the policy that was last revised at the top of the policy. We encourage you to periodically review this Privacy Policy. Your use of our website constitutes your agreement to the current version of this Privacy Policy as of the date of your use.

How Do I Contact Smokie Pipes?

If you have any questions, comments or concerns regarding this Privacy Policy, please contact us.